VARIATION TO AND TERMINATION OF CONTENT
Rosedale View Glass Art has the right to amend and/or remove the content of this website at any time and without prior notice. This includes pricing and postage.
No contract of sale between Rosedale View Glass Art and you exists until full payment via paypal (or an alternative method) has been accepted and all funds cleared. If there is a problem with your order you will be notified via email as soon as possible.
All content of this website and products for sale are copyright by Rosedale View Glass Art. No images/designs/products/text may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of Rosedale View Glass Art.
We aim to represent each item for sale as accurately as possible regarding detailed descriptions, measurements and a range of photography styles. Every effort is made to provide you with images which are of a good representation of the products. Each piece of glass is individually handmade so slight variations of colour, size and form are to be expected. Please be aware that colours of actual products may differ slightly from on-screen colours. Monitor settings vary from computer to computer.
If you’re not happy with your purchase you can return it to us within 7 days of receipt. Contact us straight away. We’re happy to rectify any problems you may have. We’ll offer a full refund, provided it arrives back with us as well packaged as it was when sent to you and is in a resaleable condition.
If you would like to cancel an order please notify us as soon as possible quoting your invoice number (if applicable) or the names of products purchased. If the item has already been dispatched you will be charged the full postage and packaging fee.
When returning an item please include a copy of the invoice (if applicable) or a detailed list of the names of products purchased. Until the item reaches us it remains your responsibility. Therefore we suggest you use a postal service which will insure you for the value of the items.
All goods are shipped at the risk of the purchaser and must be inspected immediately. Claims for short shippment or faulty goods must be made within 3 working days of receipt of goods. Claimes for damaged goods must be made to the carrier. We are sorry but we cannot refund any postage costs.
This does not affect your statutory rights.
Each commission undertaken will only begin after thorough consultation between Rosedale View Glass Art and the client. Where necessary, sketches and samples will be supplied. To cover materials needed, we ask for a non-returnable deposit to half the value of the commission before work begins on larger projects, and payment in full for smaller commissions where the buyer is recommissioning an existing Rosedale View Glass Art design, or variation (colour, quantity, etc.). We aim to complete standard commissions within 28 days from design approval.
Rosedale View Glass Art respects the privacy of its customers. We will not issue any marketing literature without your permission. We never disclose customer information to third parties. However, we will only disclose your details to third parties for the purpose of processing and delivering your order, such as courier services.
Information collected by us to process your order includes name, address, telephone number and email address. As our credit/debit/online payments are received via paypal we never have access to your credit/debit card details.
THIRD PARTY SITES
Some links within this website may lead you to Third Party sites. Rosedale View Glass Art is not responsible for the content of any linked site and the inclusion of the link does not imply an endorsement of the Third Party site or products.